Playacar Palace, Playa del Carmen | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Fraccionamiento Playacar, Bahia Del Espiritu Santo, Playa del Carmen, Mexico, 77710

Playacar Palace, a 5-star all-inclusive resort for couples, families, and groups, rests beside the turquoise waters and white sands of Playa del Carmen on the famed Quinta Avenida, a bustling strip of shops, restaurants, and bars.

Luxury Room Amenities

The 208 rooms at Palace Playacar feature hydro massage baths for two people, with most offering ocean views. Each accommodation includes a flat-screen LCD TV, fully stocked minibar, and an espresso maker with 24-hour room service.

International Dining Options

The resort houses 16 restaurants serving international cuisine and 12 bars with top-shelf spirits. Culinary options include fresh pastries, handmade crepes, and hand-painted chocolates.

Recreation and Entertainment

Playacar Palace provides access to pristine beaches and a 27-hole Jack Nicklaus Signature Golf Course. The property features state-of-the-art facilities for kids and teens.

Central City Location

The resort sits within walking distance to key attractions, including Ferry Cozumel (0.1 miles), La Sirena's Fine Mexican Handcrafts (0.2 miles), and Galeria de Arte 5ta Avenida (0.5 miles).

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Deluxe Honeymoon Suite Ocean View King Size Bed

Max:

2 persons

520 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Superior Walk Out Suite Ocean Front Kids & Teens

Max:

4 persons

520 sq. feet

Bed options:

1 King-size bed

Shower

Coffee machine

room details

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Superior Deluxe Ocean View Kids & Teens

Max:

4 persons

520 sq. feet

Bed options:

1 King-size bed

Sea view

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Centre

Playa del Carmen3300 ft

Airports

Aeropuerto de Playa del Carmen (PCM)1700 ft

Cancun (CUN) 35.6 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Culinary Delight at Madre Mia

“During my stay, I found Madre Mia to be an really good restaurant with fresh Mexican cuisine and a cocktail menu that blew my mind. The service was great, and I was especially impressed by the wait staff who made the experience truly enjoyable. Dinner here left me craving more!” view full review

Relaxation at Its Best

“The spa experience was fantastic! I indulged in a holistic massage that was nothing short of amazing. The hydrotherapy session led by Mercedes was incredibly soothing, and I left feeling completely rejuvenated. It was a great way to unwind amidst my busy vacation schedule.” view full review

A Hit with Kids

“The Kids Club at Playacar Palace was my child's favorite part of the trip. They engaged in crafts every afternoon, and the staff there were wonderful, making my child feel extremely welcome. It's a fantastic setup for families looking to relax while their kids are occupied.” view full review

Comfortable and Clean Rooms

“I stayed in an oceanfront room that was spacious and comfortable. The cleanliness was great, which added to my overall experience. I loved the fact that I could enjoy the beautiful views from my room, making each day feel special.” view full review

General

Non-smoking rooms
Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Billiard tables

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Children

Babysitting/Child services
Board games
Children's menu
Children's play area
Kids club

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Leisure/ TV room
Spa & wellness centre
Solarium
Jacuzzi
Pedicure
Manicure
Beauty treatment
Massage
Open-air bath
Public Bath
Make up services

Room features

Air conditioning
Heating
Mini-bar
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Fraccionamiento Playacar, Bahia Del Espiritu Santo, Playa del Carmen, Mexico, 77710

Map view

Fraccionamiento Playacar, Bahia Del Espiritu Santo, Playa del Carmen, Mexico, 77710

City landmarks

152 Calle Quinta Avenida

Quinta Avenida

3200 ft

Mall

Quinta Alegria Shopping Mall

4700 ft

Museum

Museo Frida Kahlo Playa Del Carmen

2900 ft

Avenida 5ta Entre 6 y8

Gaston Charo Art Gallery Playa del Carmen

2200 ft

Museum

3D Museum of Wonders

4600 ft

Church

Nuestra Senora del Carmen Catholic Church

4200 ft

Night club

Coco Bongo

4600 ft

Avenue With 14 Street 5a Downtown

Corazon de Mexico

3300 ft

Calle 16 Entre 5ta Avenid y 10 Avenida a un lado del centro comercial Quinta Alegría

Arte en Playa

4000 ft

Av Constituyentes esquina 5ta esquina 5ta Avenida

Ambarte

4200 ft

Beach

Playacar

4600 ft

Gallery

Riviera Art Gallery

4500 ft

Aquarium

Aquarium Beach

3900 ft

Calle Carretera Federal 109

Cenote Carwash

4500 ft

Carretera Federal Puerto Juarez- Chetumal KM. 265 Puerto Aventuras

Bel Air Animal Park

4500 ft

Night club

Club 01

2400 ft

Nearby

Zona Arqueologica Playa del Carmen

1000 ft

Av. Benito Juárez

Los Fundadores Park

1500 ft

Ave Benito Juarez 109 between 5a y 10a Ave

La Sirena's Fine Mexican Handcrafts

900 ft

5ta Avenida

Galeria de Arte 5ta Avenida

1500 ft

5th Avenue 4th and 6th Streets

Sun Jaguar

1700 ft

Mall

Paseo del Carmen Shopping Mall

500 ft

Spa Centre

Ferry Cozumel

800 ft

Mall

Plaza Antigua

500 ft

Av Benito Juárez 251

Portal Maya

1500 ft

Beach

INTI Beach

1900 ft

15 Avenida Nte

Parque, Portal Maya

1400 ft

Amusement Park

Skydive Playa

1200 ft

Playacar

Xaman Ha Ruins

1000 ft

Shopping Area

Centro Playa del Carmen

900 ft

Restaurants

Los Rancheros Mole

1000 ft

Calle 1ra. Sur entre

Sushi-Itto

700 ft

Plaza Paseo de Carmen

Viva Margarita Bar

800 ft

Av 10 Nte Con 1ra Sur Paseo del Carmen Mall Shop

Los Aguachiles Av. 10

600 ft

Av. 10 Plaza Paraiso

El Bodegon Criollo

600 ft

Calle 3bis Sur esquina Avenida 10

HC de Monterrey at Calle 1

1400 ft

Calle 1 Between Aves. 20 and 25

Los Chilakiles

900 ft

Av. 10 Entre Calle 8 y Calle 10 Mercado Paseo Del Carmen

La Coronela Playa

1200 ft

1st Stree South Between 5th & 10th Av 1rs Stree South Between 5th & 10th Avenue

Reviews and Ratings

Feedback from previous guests about their experience.

60%

enjoyed the hotel and would happily return

6.0/10

Guest rating

Rooms

8.4

Location

9.2

Service

10.0

Dining

9.2

5/5 based on 2058 reviews

#24 of 331 hotels in Playa del Carmen based on Tripadvisor

John

United States, February 2025

5.6/10

I had a good stay at Playacar Palace with excellent service and fantastic food options. The location is perfect, just steps away from Fifth Avenue and the beach. However, the membership program was somewhat confusing and limited access to certain amenities. Overall, it was an enjoyable experience, but there are areas that could be improved.

Rooms

8.0

I stayed in a beautiful oceanfront room with really good views. The amenities included a large jetted tub and quality bath products, but the closet space felt cramped for two people. Room service was excellent and offered a great breakfast selection.

Service

10.0

The staff was incredibly friendly and attentive throughout my stay. I appreciated how they worked together seamlessly, especially during busy times. Dionicio and Edgar particularly stood out for their really good service.

Location

9.0

The resort is conveniently situated near the ferry terminal and vibrant Fifth Avenue, making it easy to explore local sights and dining options. The beach area is well-kept, but there was limited space due to beach erosion.

Dining

9.0

Food quality was superb, especially at the Asian restaurant Momo and during special dining experiences like the Chef's dinner. The buffet was decent but could benefit from more variety. Overall, I enjoyed exploring the different dining options available.

Facilities

7.0

The resort layout was easy to navigate with good accessibility. However, the pool area could use more loungers and shaded areas, as many loungers were reserved by members early in the day. The hot tub was nice but often crowded with families.

Jeffrey

United States, January 2025

6.8/10

I just returned from an very nice stay at Playacar Palace! The service was really good, with attentive staff like Sylvia and Daniela making me feel right at home. The beach was beautiful and clean, perfect for a relaxing getaway 🏖️. However, I did find that the evening entertainment varied, with some shows being more engaging than others. Overall, it was a fantastic experience that I would highly recommend! 🌟

Rooms

9.0

My room was spacious and well-kept, with a beautiful view of the beach. The linens were high quality and the cleanliness was great.

Service

10.0

The staff were friendly and genuinely caring, particularly Sylvia at the pool who always ensured I had what I needed. Their attention made my stay special.

Location

10.0

The hotel's location was perfect, right on the beach and close to 5th Avenue, which made exploring shops and restaurants super convenient.

Dining

9.0

I enjoyed a variety of dining options, with Momo being my favorite for its delicious sushi and gyoza. Every meal was a treat!

Facilities

8.0

Facilities like the spa were wonderful; I was able to relax during treatments, and the pool area was always clean and inviting.

Floyd

United States, January 2025

5.6/10

My stay at Playacar Palace was an lovely experience. The resort's proximity to the beach and pool made for easy access, and the Kids Club kept my children engaged with fantastic staff and activities. Although there were some minor issues with room placement and sales pitches, the overall service and dining were really good.

Rooms

8.0

I stayed in a Superior Deluxe Partial Ocean View room that was very clean, but faced the buildings next door, limiting my ocean view experience.

Service

10.0

The staff was excellent. I especially appreciated Nalleli from the Kids Club for her wonderful service and engagement with my children. Kudos to Dionisio, Elvia, and the concierge staff as well.

Location

9.0

The resort's location was fantastic, just a short walk to Fifth Avenue, which had plenty of dining and shopping options.

Dining

9.0

Dining was a highlight, with delicious food at every restaurant. The Italian restaurant served fresh pasta and the desserts were to die for! However, I wished there were a bit more variety throughout the week.

Facilities

8.0

The facilities were well-maintained, and I enjoyed the pool and beach. However, the pool hours were a bit short for my liking.

Julius

United States, December 2024

5.2/10

I had an amazing time at Playacar Palace, where the intimate setting and friendly staff created a true sense of paradise. The dining experience was really good, although some entertainment options weren't quite to my taste. Overall, my stay was marked by fantastic service and beautiful surroundings.

Rooms

9.0

The rooms were clean and well-stocked with all the amenities I needed, including a minibar and comfortable bedding. I enjoyed the whirlpool tub and rain shower, but I could see how some might find the large jacuzzi tub unnecessary.

Service

10.0

The staff truly made my stay special. From the friendly waitstaff like Jesus and Paulina to the bartenders like Azael, their attention to detail and willingness to go the extra mile was amazing.

Location

9.0

Being close to Fifth Avenue was a bonus, making it easy to explore shops and local activities. The beach was lovely and clean, adding to the overall charm of the location.

Dining

10.0

I thoroughly enjoyed the food across all dining options. The buffet was always a treat, and the specialized dining experiences, like at Momo and the private lobster dinner, were highlights of my stay.

Facilities

8.0

The facilities were well-maintained, with a good selection of amenities available. However, I did find the pool hours slightly limited for a resort of this caliber.

Glenn

United States, November 2024

7.2/10

My stay at Playacar Palace was nice, with attentive staff and excellent dining experiences. though I did encounter some cleanliness issues. The rooms were spacious and comfortable, especially after the upgrade we chose. The beach was better than expected, but the pool could have been more refreshing during the hot August weather.

Rooms

8.0

We opted for an oceanfront room after an upgrade, and it was spacious and comfortable, offering stunning views. though the initial room cleanliness could have been better.

Service

10.0

The staff at Playacar Palace genuinely stood out. from the friendly front desk to the attentive servers in the restaurants. They made us feel valued and well-cared for throughout our stay.

Location

9.0

The resort’s location was perfect for exploring nearby attractions and enjoying 5th Avenue's vibrant atmosphere. it was great to have easy access to both shopping and the ferry to Cozumel.

Dining

9.0

Dining at the resort was a highlight. especially at Madre Mia, where we were delighted by fantastic food and really good cocktails. Every restaurant experience was great, though the timing of courses at Trattoria could be improved.

Facilities

8.0

The spa and pool facilities were enjoyable, although the pool temperature was quite warm. the beach was clean and visually stunning, providing a lovely contrast.

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